Better@home: Virtual and Proactive Care for Frail Individuals at Home

As winter approaches, Doccla is excited to launch Better@home, a service that combines virtual and proactive care to support domiciliary providers, in partnership with Rosebank and the North and South Gloucester Primary Care Networks (PCNs). Designed to offer a responsive layer of support for moderately frail individuals, Better@home equips Care Quality Commission (CQC)-registered domiciliary care providers with a powerful toolkit to help clients stay safe, comfortable, and connected to essential health services without unnecessary hospital visits.

Better@home’s virtual care model ensures clients’ health is monitored remotely, so potential issues can be identified early. Coupled with proactive care interventions, this service anticipates health needs and facilitates timely responses, reducing the strain on healthcare services during the high-demand winter months. The aim is simple: to help clients remain safely at home while accessing vital health support whenever it’s needed.

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Proactive Virtual Care for In-Home Health Monitoring and Support

The Better@home service is a robust blend of virtual monitoring and proactive health support, tailored to the unique needs of each client. Doccla’s CQC-registered clinical team—comprised of GPs, nurses, and paramedics—works closely with Gloucestershire’s GP surgeries to coordinate care that is both comprehensive and accessible. From urgent or routine GP assessments and pharmacy support to frailty team referrals, social prescribing, and community services, Better@home ensures the right resources are accessed at the right time.

The service’s proactive approach to virtual care means domiciliary providers can support their clients with confidence, knowing they have access to real-time health insights. This support is invaluable during the winter, when cold weather and seasonal illnesses increase the demand on the healthcare system. With Better@home, frail clients benefit from early intervention, which not only helps prevent unnecessary hospital admissions but also keeps them well-supported within their own homes.

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Conclusion: A Proactive Virtual Care Model Bridging Health and Social Care Needs

This winter, the Better@home service empowers both social care and healthcare providers with a proactive, virtual care solution that supports frail individuals to stay safe, well-supported, and connected to essential health resources. By anticipating health needs and offering real-time insights, Better@home enables clients to remain confidently at home, helping to ease pressures on primary care during the busy winter season.

Doccla is proud to collaborate with our incredible partners in Gloucestershire to bring this model to life, bridging social care and healthcare with a seamless support system for moderately frail individuals. For providers across both sectors seeking a proactive, integrated approach to client support, Better@home offers a responsive solution to meet the demands of winter and beyond.

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