Déclaration d'accessibilité pour la plateforme Doccla OTH

Effective date 2nd April 2025

This accessibility statement applies to the remote patient monitoring services provided by Doccla using the Doccla Virtual Ward Platform. We provide the services on behalf of a number of NHS organisations. If you are a patient using the service, your NHS care team will have given you the name of the website you should use.

The Doccla service is only for use by patients who have been referred to it by the NHS—it is not open to the public generally.

We want the service to be easy for all patients to use, even if they have special requirements for using browsers and apps. This statement explains how we try to make the service easy to use, and what you can do if you have any difficulties.

Accessing the Service via the Doccla App

You can access our platform using either:

• A personal Android or iOS device (by downloading the Doccla app from the Google Play Store or the Apple App Store).
  
  
• A managed mobile phone or tablet provided by Doccla if you do not have your own suitable device.
  
  

Because the Doccla app is available on both iOS and Android, it aligns with each platform’s accessibility guidelines. Both iOS (VoiceOver) and Android (TalkBack) include screen reader functionality designed to describe on-screen elements and support navigation without needing to see the screen. For visual impairments, Android’s magnification tool can zoom in on the screen up to x8. Other accessibility features (such as adjustable text size and high-contrast settings) are available through your device’s operating system.

Supported languages
On the login screen (and after you log in), you can select from various languages, including (but not limited to) English, Bengali, French, German, Gujarati, Italian, Polish, and Welsh. Additional languages can be supported as needed.

Using a managed device
If you receive a managed device from Doccla, it will have the Doccla app pre-installed, along with features to guarantee:

• Internet Connectivity: A built-in 4G connection so you can use the service even without home broadband.
  
  
• Bluetooth Pairing: Pre-configured Bluetooth connections for medical devices where required.
  
  
• Remote Access: Remote support software to help you if you experience any technical issues.
  
  
• Printed Patient Leaflets: Leaflets that can be customised to meet your accessibility needs (e.g., large print, translations, pictorial instructions).
  
  

Accessing the Service via the Doccla website

When accessing the service through the Doccla website, you should be able to:

• Zoom in using your browser’s zoom feature.
  
  
• Navigate the website using just a keyboard.
  
  
• Navigate the website using speech recognition software.
  
  
• Listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
  
  

Adapting the content to your specific needs

If you have a disability or other specific access need, you can adapt the content of the service using your device’s built-in accessibility settings. AbilityNet has advice to help you make your device easier to use.

Compliance status

There is an international standard, known as the Web Content Accessibility Guidelines (WCAG) version 2.2, which defines how websites and apps should be implemented so that they are easy to use by everyone. Our product is fully compliant with the WCAG 2.2 AA standard.

We have implemented features that address the four main principles of accessibility (Perceivable, Operable, Understandable, and Robust). Below are some of the ways we ensure compliance:

• Perceivable:
  
  
  
  • We provide alternative text for images so that screen readers can convey the content to users with visual impairments.
    
    
  • We use descriptive headings and labels for easy navigation.
    
    
  • We maintain sufficient colour contrast.
    
    
  • Video tutorials include captions to assist users with auditory impairments.
    
    
• Operable:
  
  
  
  • We provide clear focus indicators for form fields (for example, when entering blood pressure readings).
    
    
  • We follow a logical tab order so users relying on keyboard input can move between input fields easily.
    
    
  • We avoid any content that may cause seizures or physical discomfort.
    
    
• Understandable:
  
  
  
  • We use consistent, plain language and a familiar layout across the app’s modules.
    
    
  • Error messages and confirmations are provided to guide users if they enter unexpected measurements or data.
    
    

Reporting accessibility problems in the Doccla Virtual Ward Platform

We are always looking to improve the accessibility of this service. If you have any problems making the service adapt to your needs, or if you think we’re not meeting accessibility requirements, please email hello@doccla.com to report the problem.

Enforcement procedure

If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS). The Equality and Human Rights Commission (EHRC) is responsible for making sure that websites provided by public bodies meet the WCAG accessibility standards.

How we tested the Doccla Virtual Ward Platform

The Doccla Virtual Ward Platform has been developed and reviewed to align with both the Google Play Store and Apple App Store accessibility requirements, and to meet WCAG 2.2 AA standards. The last audit of the Doccla Patient App was conducted on 10th June 2024.

What we’re doing to improve accessibility

Doccla is committed to making its website and applications easy to use, and to fully complying with relevant accessibility standards. We involve users in the design of changes we make to our service and test that the service is easy to use whenever we implement any updates. We offer all patients and clinicians an opportunity to provide feedback on how it could be improved. In addition, we have a Patient Evaluation Panel involved in the development of our service.

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