Unmatched Patient Support. Built In.

We don’t just supply the tech, we stay with your patients every step of the way.

Doccla provides a fully managed, in-house patient onboarding and support service to drive compliance and engagement across virtual wards, remote monitoring, and proactive care pathways. From day one, our dedicated support team remotely logs patients into their devices, walks them through the monitoring process, and collects their first readings over the phone to ensure confidence and accuracy from the start. We access devices using secure mobile device management (MDM) software to troubleshoot technical issues in real time, preventing dropouts and frustration. Our daily compliance checks flag missed readings and trigger personalised follow-ups, while our 365-day-a-year patient support line offers compassionate, on-demand help from real people.

Maximising patient engagement and support

Doccla’s in-house Patient Support and Compliance Services deliver unmatched value by onboarding patients directly, maintaining consistent engagement, and ensuring high levels of compliance. Our team supports patients throughout their Virtual Care journey, remotely logging them in, troubleshooting devices, and guiding first readings to boost outcomes and reduce the workload on clinical teams.

Seamless patient onboarding

Our trained support team remotely onboards patients on behalf of clinicians. We guide them through login, app usage, and their first readings to build confidence from day one.

Consistently high satisfaction

With year-round support and real-time troubleshooting through mobile device management (MDM), patients feel cared for, leading to industry-leading satisfaction and trust.

Reduced burden on clinical teams

We manage reminders, follow-ups, and technical issues centrally so clinical staff can focus on patients with the highest need, not admin.

Comprehensive compliance and support service

Our Compliance and Support Services are equipped with a robust set of features designed to ensure high levels of patient engagement, secure data management, and seamless support around the clock. These features are tailored to enhance patient adherence, satisfaction, and overall healthcare efficiency.

24/7 support availability

Proactive compliance monitoring

Personalised patient reminders

Secure data handling

Multilingual support

Integrated patient education

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