Seamless Access to Virtual Care: Empowering Patients with SMS Self-Onboarding

At Doccla, we are constantly striving to innovate and improve the patient experience, ensuring that everyone has access to seamless, efficient, and patient-centred care. We are excited to unveil our latest feature, SMS Self-Onboarding, designed to empower patients and their families, making the transition onto our virtual ward smoother and more accessible than ever before.

What is SMS Self-Onboarding?

The new SMS Self-Onboarding feature is tailored to meet the needs of tech-savvy patients or their supportive next of kin. Upon being referred to Doccla's virtual ward, patients receive an automated SMS message directly to their personal phone. This message includes their login details and a link to an easy-to-follow onboarding video. The video provides a step-by-step guide to logging into the Doccla patient app and submitting the first reading using the medical devices provided in the Doccla box.

The Benefits for Patients

1. Empowerment and Independence: SMS Self-Onboarding allows patients to take control of their health journey. By guiding them through the setup process at their own pace, it fosters a sense of independence and confidence, which is particularly empowering for those who may feel apprehensive about using new technology.
2. Ease of Use: The onboarding process has been designed with simplicity in mind. Even our most challenging patient group, non-tech-savvy elderly patients, achieved a 100% success rate in logging in and submitting their first reading during our UX testing. This remarkable success demonstrates the intuitive nature of the onboarding video and the overall user experience.
3. Safety and Support: While the feature is built for ease of use, we understand that every patient is different. To ensure no one is left behind, we have implemented safety fail-safes, including a follow-up phone call from our customer service team. This call provides an additional layer of support, allowing patients to ask questions and receive guidance as needed.
4. Convenience: By enabling patients to onboard themselves at a time and place that suits them, this feature reduces the need for immediate support and ensures that patients can focus on their health without unnecessary delays or complications.

The Benefits for Clinicians

1. Timely Data: Clinicians benefit from receiving patient readings without delay, thanks to the streamlined onboarding process. This timely data is crucial for monitoring patients' health and making informed decisions about their care.
2. Enhanced Patient Engagement: With patients taking an active role in their onboarding, clinicians can be confident that their patients are engaged and invested in their own health management, which can lead to better health outcomes.
3. Reduced Administrative Burden: By automating the onboarding process, clinicians and healthcare providers can focus more on patient care rather than administrative tasks, freeing up valuable time and resources.
4. Improved Patient Experience: The success of the SMS Self-Onboarding feature reflects a broader commitment to enhancing the patient experience. By offering a user-friendly, supportive onboarding process, we help ensure that patients feel comfortable and confident in using the Doccla system, which in turn fosters a positive relationship between patients and their healthcare providers.

Conclusion

The introduction of SMS Self-Onboarding marks a significant step forward in patient care at Doccla. By providing a convenient, user-friendly, and supportive onboarding experience, we are not only empowering patients but also enhancing the overall efficiency of care. This feature is a testament to our commitment to making healthcare more accessible and patient-centred.

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We are thrilled with the results of our UX testing, particularly the 100% success rate among our elderly patients, and we are confident that this new feature will make a meaningful difference in the lives of our patients and the clinicians who care for them.

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