Privacy Policy

Effective Date: February 1st, 2024

1. Introduction

At Doccla, safeguarding the privacy and confidentiality of personal information is our paramount concern. This Privacy Policy explains how we collects, uses, shares, and protects personal data when you use our services and interact with us in any way. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

For more information refer to these data policies:

2. Data Controller

Doccla is the data controller for the personal data we collect and process. Our contact information is provided at the end of this policy.

3. Information We Collect

We may collect the following categories of personal data:

Contact Information: Such as your name, email address, postal address, and phone number.
Account Information: If you create an account with us, we may collect login credentials and other account-related details.
Transaction Data: Information related to purchases or transactions you make with us, including payment information.
Usage Information: Data about how you interact with our website, products, and services, including your IP address, device information, and browsing history.
Marketing and Communication Preferences: Your preferences for receiving marketing communications from us and your communication preferences.
Other Information: Any other personal data you provide to us voluntarily, such as feedback, reviews, or survey responses.

In addition to the personal data we collect as outlined above, we also receive information about individuals from our partners. This may include but is not limited to:

Health information provided by healthcare providers to offer our services.
Personal data shared by our partners that you have provided to them directly.

We process this data to provide our services effectively and ensure a seamless experience for our users.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

To provide our products and services to you.
To manage your account and communicate with you.
To process transactions and fulfill orders.
To improve our website, products, and services.
To send you marketing and promotional communications (where permitted by law).
To respond to your inquiries and provide customer support.
To comply with legal and regulatory obligations.

5. Legal Basis for Processing

We rely on various legal bases for processing your personal data, including:

Contractual Necessity: Processing necessary for the performance of a contract with you.
Consent: Processing based on your consent when required by law.
Legitimate Interests: Processing based on our legitimate interests, provided they are not overridden by your interests or fundamental rights and freedoms.
Legal Obligation: Processing necessary to comply with legal obligations.

6. Data Sharing and Partnerships

We share personal data with third-party service providers and partners to facilitate our services. This includes data received from partners as well as data we collect directly. Our partnerships are governed by strict confidentiality and data protection agreements to ensure the security and privacy of your data. We disclose only the necessary information to provide our services and comply with legal obligations.

We may share your personal data with:

Legal and regulatory authorities when required by law.
Third parties in connection with a merger, acquisition, or sale of all or a portion of our assets.
We may disclose information to our clients who utilize our healthcare services.

7. International Data Transfers

We implement security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Our commitment to protecting your personal data extends to the information we receive from our partners. We implement robust security measures and comply with GDPR and other applicable laws in processing all data, ensuring your privacy rights are upheld.

8. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

9. Your Rights

You have certain rights regarding your personal data, including:

Access: You can request access to the personal data we hold about you.
Rectification: You can ask us to correct inaccuracies in your personal data.
Erasure: You can request the deletion of your personal data in certain circumstances.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Withdrawal of Consent: If we rely on your consent, you can withdraw it at any time.
Object: You can object to the processing of your data for direct marketing purposes.

To exercise your rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will post the revised policy on our website with an updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data processing practices, or your data subject rights, please contact us at:

By email: dpo@doccla.com
By mail: Doccla LTD, 184 Shepherds Bush Rd, Hammersmith, London, England, W6 7NL

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